To Serve means: being very useful
Ours is a service company and therefore we serve. We choose carefully whom to serve and we do it in the best way possible, receiving economical compensation for our activity.
What we do:
We stock and distribute the raw material of our suppliers, driving them in the process of internationalization. With native speaker contact managers, we eliminate for them the barriers to accessing European countries' markets. Also, We aim to act as an expertised purchase department for our customer in carefully choosing providing raw materials for pet food amongst the production of the most reliable meat and fish industries.
How we do it:
Every day we provide specialized technical consultancy about:
●Packaging and quality processes
●Product management
●Stock availability And we provide all the services described below:
SERVICES
SMA: Integrated Solutions for the Success of Your Global Supply Chain
With its extensive experience, SMA is dedicated to understanding the needs of its partners, adapting its communication through its international team, and thus offering customized solutions to each client. Through active listening and clear language, SMA builds relationships of trust and collaboration, aiming at mutual success.
1. Production and product consultancy
Through an initial consultative analysis (Survey of Needs and Specifications), SMA identifies the purchasing needs of its customers, specifying the type and technical quality requirements of the products used, in line with the particularities of each production cycle. This results in specialized technical support to assist in decision-making and process optimization.
2. Market consultancy
Our team has an expertised knowledge of the requirements of the most part of the European markets which allows us to tailor the commercial proposal to our business partners, whether they are meat production industries, collectors or petfood production companies.
SMA enables the expansion of its partners into foreign countries, offering support in overcoming access barriers and identifying the markets that are more receptive to their products.
• Knowledge of the International Market.
• Contact Network: an extensive network of connections in the field.
• Broad portfolio of products and packaging type.
3. Quality Evaluation
SMA implements a rigorous process of selection and certification of suppliers and products, aiming to optimize the purchasing decisions of its business partners.
4. Logistics Management
SMA offers a comprehensive set of services to optimize its partners' supply chain, acting as a strategic enabler at various stages of the process.SMA coordinates the transport of products, ensuring quality preservation, cold chain supervision and packaging integrity. We optimizes labor and fuel costs and offers competitive logistic solutions, aiming to increase the profitability of ourpartners.To ensure continuity and security of our supply, we have established partnerships with several freezing warehouses specialized in pet food and food storage which guarantee strict control of the temperature on our products.
5. Documents Management
SMA offers specialized support in the treatment of animal by-products, intended for human consumption or category 3. This includes the production or the evaluation and the certification of the necessary documentation for merchandise according to the European Regulation 1069/2009.SMA Food Trade is registered in the Category 3 operators of Portugal by the Approval Number M1813OTHER,just like all the coldstores that we use in Europe (ask to our team for the single details).Our company is also registered and able to register our deliveries on the European Traces system according to European Regulation 1069/2009.
6. Complaint Management
In case of need, we offer support in the management of complaints and conflict resolution, trying to balance the different positions to minimize the inconvenients of those involved.
7. Payment Management
SMA, with its solid credit risk rating, mitigates the risk of default for its partners, ensuring the security and predictability of their financial transactions.
How do we work :
Every day we provide specialized technical consultancy about packaging and quality processes, product management and stocks availability to integrate our supply capacity with the needs of our business partners.
Let's work together :
"We are deeply convinced that the way in which raw materials are produced has a direct impact on the environment and on the lives of each of us. That's why we have chosen to work with partners who are actively committed to sustainable practices and who - as much as we do - consider nature a treasure to be preserved. Come and work with us!"